Unknown devices
Unmanaged computers or laptops that connect rarely drop out of the regular update process.
Managed service · Patch Management
Close known vulnerabilities on a schedule.
Many vulnerabilities have already been fixed. Only the update is missing. BITSS turns scattered reminders into a monitored process for operating systems and selected applications.
Why this matters
The missing update is not the only problem. The missing overview is.
Without central reporting it stays unclear which devices are current, which installations fail and where updates have deliberately been skipped.
Failed installation
Automatic updates report success even though restarts, disk space or dependencies prevent them from completing.
A permanent exception
A deferral for one line-of-business application becomes a permanent vulnerability because nobody follows up.
Typical scope of service
What BITSS takes care of on an ongoing basis.
The exact scope depends on your existing IT, your business requirements and the agreed response times.
- Inventory of the operating systems and devices to be managed
- Definition of update policies, maintenance windows and restart rules
- Central distribution or control of suitable security updates
- Monitoring of installation status, errors and pending restarts
- Documentation and follow-up of necessary exceptions
- Alignment with line-of-business applications and operational availability requirements
The limits of the service and the interfaces to internal staff or other providers are agreed in writing before we start.
Benefit for your business
What turns a technical service into a dependable routine.
Fewer known gaps
Security updates are not left to chance or to someone's memory.
Controlled changes
Maintenance windows and exceptions take your operating routines into account.
A visible status
Pending installations and problematic devices can be followed up specifically.
Onboarding
Ongoing support instead of a one-off installation.
Understand what exists
Existing systems, risks, dependencies and responsibilities are recorded.
Define the service
We define what BITSS takes on, which limits apply and how incidents are handled.
Manage it continuously
Monitoring, changes and documentation remain active tasks after onboarding.
Frequently asked questions
Questions about patch management.
Are updates installed as soon as they are released?
Not as a blanket rule. Criticality, vendor recommendation, compatibility and your operating routine determine the agreed procedure.
Are third-party applications updated as well?
Depending on the tooling used and the agreed scope of service, selected applications can be included.
What happens with a problematic line-of-business application?
Necessary exceptions are documented, reviewed at set intervals and assessed alongside alternative protective measures.
Does patch management replace full endpoint protection?
No. Updates are a central building block, but they have to work together with identity protection, malware protection, backup and further measures.
No-obligation first contact
First clarify the situation. Then decide.
In the initial call we look at your existing systems, open risks and responsibilities. You receive a clear assessment of which measures really take priority.